Privacy Policy

At Sparsh Mitra™ – Natural Wellness Centre, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you use www.sparshmitra.com or interact with our services.

By using our website or voluntarily providing your information, you acknowledge this Privacy Policy.

1. Information We May Collect

Depending on how you interact with Sparsh Mitra, we may collect the following information:

A. Personal Information

• Full Name
• Age / Date of Birth
• Gender
• Mobile Number
• Email Address
• Address
• City and State
• Emergency
• Contact Details

B. Wellness & Appointment Information

When you request an appointment or participate in a wellness assessment, we may collect information such as:

• Your wellness concerns
• Lifestyle information
• Previous relevant health information
• Current medicines, where voluntarily provided
• Allergies or sensitivities, where voluntarily provided
• Session and appointment details
• Wellness assessment and follow-up records

Please do not provide unnecessary sensitive medical information through ordinary website forms. Where detailed information is required, we may collect it through appropriate registration, consent and wellness assessment processes.

2. How We Collect Information

We may collect information when you:

1. Submit an appointment request
2. Contact us by phone or WhatsApp
3. Fill out a registration or wellness assessment form
4. Subscribe to updates
5. Contact us through social media
6. Participate in a training programme
7. Visit or interact with our website
8. Submit feedback or a testimonial

We may also collect limited technical information automatically when you visit our website.

3. How We Use Your Information

We may use your information to:

• Process appointment requests
• Contact you regarding appointments
• Provide wellness services
• Maintain client records
• Conduct wellness assessments and follow-ups
• Respond to enquiries
• Provide information about our services
• Manage training programmes
• Improve our website and services
• Maintain safety and quality standards
• Send service-related communications
• Comply with applicable legal requirements

We will not use your personal information for unrelated purposes without an appropriate legal basis or consent where required.

4. WhatsApp, Phone & Communication

If you choose to contact Sparsh Mitra through WhatsApp, phone, email or social media, information shared through those channels may be processed for responding to your enquiry, appointment management or other requested services.

Third-party platforms may have their own privacy policies and terms. We recommend reviewing the relevant platform’s policies before using those services.

5. Marketing Communications

If you voluntarily provide consent to receive promotional communications, we may send information about:

• Wellness services
• New programmes
• Wellness camps
• Educational content
• Training opportunities
• Workshops
• Special offers

You may request to stop receiving promotional communications at any time.

However, we may continue sending essential service-related communications, such as appointment confirmations or important account/service information.

6. Testimonials, Photos & Videos

We may request permission to use:

• Client testimonials
• Photographs
• Videos
• Success stories
• Feedback

for educational or promotional purposes.

We will seek appropriate consent before using identifiable client photographs, videos, testimonials or personal stories for promotional purposes.

You may decline such requests without affecting your access to ordinary wellness services.

7. Cookies & Website Technologies

Our website may use cookies or similar technologies to:

Keep the website functioning properly
Understand website usage
Improve user experience
Analyse website traffic
Remember certain preferences
Support marketing or advertising, where applicable

You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

8. Analytics & Third-Party Services

We may use third-party services such as website analytics, hosting, appointment tools, communication services, payment providers or advertising platforms.

These providers may process certain information according to their own privacy policies and contractual/legal obligations.

We aim to use reputable service providers and share only information reasonably required for the relevant service.

9. Payment Information

If you make a payment through a third-party payment gateway, your payment may be processed directly by that provider.

Sparsh Mitra generally does not need to store your complete debit/credit card, banking or payment credentials.

Payment providers may collect and process information according to their own terms and privacy policies.

10. How We Protect Your Information

We take reasonable administrative, technical and organisational measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of information transmitted through the internet.

11. Sharing of Information

We do not sell or rent your personal information as a general business practice.

Information may be shared where reasonably necessary with:

• Service providers supporting our website or business operations
• Appointment or communication providers
• Payment service providers
• Professional advisers
• Government authorities or law-enforcement agencies where legally required
• Healthcare professionals where appropriate and with applicable consent/legal basis

We will seek to limit disclosure to information reasonably necessary for the relevant purpose.

12. Medical & Wellness Information

Sparsh Mitra may maintain wellness-related records to support assessment, session management and follow-up.

Such information should be treated as confidential and accessed only by authorised persons for legitimate purposes.

Our wellness services do not replace professional medical diagnosis or treatment. If you have a medical emergency or serious health concern, seek appropriate medical care immediately.

13. Children’s Privacy

Our website is not intended to knowingly collect unnecessary personal information from children.

Where services involving minors are offered, we may require appropriate consent from a parent or legal guardian in accordance with applicable requirements.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including appointment management, client records, legal requirements, dispute resolution and legitimate business purposes.

The actual retention period may vary depending on the type of information and applicable legal requirements.

15. Your Privacy Choices

Subject to applicable law, you may contact us to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Ask questions about how your information is being used

Some information may need to be retained where required by law or for legitimate legal/business purposes.

16. External Links

Our website may contain links to third-party websites, including social media platforms, payment services or other resources.

Sparsh Mitra is not responsible for the privacy practices or content of those external websites.

Please review their respective privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated policy will be published on this page with a revised “Last Updated” date.

18. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, please contact us:

Sparsh Mitra™ – Natural Wellness Centre

🌐 www.sparshmitra.com
📧 info@sparshmitra.com
📞 7827515651
📍 Sparsh Mitra, New Delhi, India